PRIVACY POLICY

1. INFORMATION WE MAY COLLECT​​

Depending on how you interact with Joy of Life, we may collect information such as:

Personal Information

• Name

• Date of birth

• Address

• Telephone number

• Email address

• Emergency contact information

 

Health and Treatment Information

When required to provide healthcare services, we may collect information such as:

• Health history

• Current symptoms and concerns

• Treatment history

• Medications or relevant health information

• Practitioner assessments

• Treatment notes and care plans

• Referrals and related clinical documentation

 

We only collect health information that is reasonably necessary to provide appropriate care and meet professional or legal obligations.

​

Insurance and Billing Information

For direct billing or reimbursement purposes, we may collect information such as:

• Extended health insurance provider

• Policy or plan number

• Member or certificate ID

• ICBC claim information

• Personal Health Number where required

• Billing and payment information

 

This information may be used to verify eligibility and submit eligible claims to insurers, benefit administrators or ICBC.

 

Website Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser and device information

• Pages visited

• Time spent on the website

• Referring website

• Cookie and analytics information

This information helps us maintain, secure and improve our website and understand how visitors use it.

 

2. HOW WE COLLECT INFORMATION

We may collect personal information when you:

• Book an appointment

• Complete an intake or consent form

• Receive treatment at our clinic

• Contact us by telephone, email or website form

• Provide insurance or ICBC information

• Make a payment

• Subscribe to communications where offered

• Visit or interact with our website

 

Information may also be received from authorized healthcare providers, insurers, ICBC or other parties where you have provided consent or where collection is otherwise permitted by law.

 

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Provide healthcare, rehabilitation, skin and wellness services

• Manage appointments and patient records

• Communicate with you regarding your care

• Coordinate care between practitioners where appropriate

• Process payments

• Submit eligible ICBC or extended-health insurance claims

• Respond to enquiries and requests

• Provide appointment reminders

• Maintain clinical and administrative records

• Improve our services and patient experience

• Maintain and improve our website

• Meet regulatory, professional, insurance and legal requirements

 

We do not use personal health information for unrelated purposes without appropriate consent or lawful authority.

 

4. CONSENT

We obtain consent for the collection, use and disclosure of personal information where required.

Consent may be provided verbally, electronically or in writing depending on the circumstances and sensitivity of the information.

You may withdraw consent for certain uses of your information, subject to legal, regulatory, contractual or professional requirements.

Withdrawal of consent may affect our ability to provide certain services.

 

5. SHARING AND DISCLOSURE OF INFORMATION

We do not sell personal or patient information.

Personal information may be shared only where reasonably necessary and permitted by law.

This may include sharing information with:

1. Members of your healthcare team

2. Other healthcare professionals involved in your care

3. ICBC

4. Extended health insurance providers

5. Benefit administrators

6. Payment processors

7. Technology and service providers supporting clinic operations

8. Our online booking and practice-management providers

9. Professional regulators or authorities where legally required

10. Government, law-enforcement or regulatory bodies where disclosure is required or permitted by law

11. Only information reasonably necessary for the relevant purpose will be disclosed.

12. 6. ONLINE BOOKING

13. Joy of Life uses an online booking and practice-management platform to manage appointments and certain patient information.

14. When you use our online booking system, information you submit may also be subject to the privacy practices and terms of the platform provider.

15. We encourage patients to review the privacy information presented by the booking platform when creating or using an account.

16. 7. DIRECT BILLING

17. Joy of Life provides direct billing for eligible ICBC claims and many extended health benefit plans.

18. To provide direct billing, we may submit information required to process a claim, including:

19. Patient identification information

20. Practitioner information

21. Date and type of treatment

22. Treatment fee

23. Insurance or claim information

24. Other information reasonably required by the payer

25. Submission of a claim does not guarantee coverage or reimbursement.

26. Patients remain responsible for confirming their individual insurance benefits and for any amounts not covered.

27. 8. WEBSITE, COOKIES AND ANALYTICS

28. Our website is hosted through Wix and may use cookies and similar technologies necessary for website functionality, security, performance and analytics.

29. Cookies may help us:

30. Keep the website functioning properly

31. Understand website traffic

32. Measure website performance

33. Remember certain visitor preferences

34. Improve the website experience

35. Third-party applications or integrations may also use their own cookies or similar technologies.

36. Where required, visitors may be given options to accept or decline non-essential cookies.

37. You can also manage cookies through your browser settings.

38. 9. THIRD-PARTY SERVICES

39. We may use third-party service providers to support our operations, including:

40. Website hosting

41. Online booking

42. Practice management

43. Electronic communications

44. Payment processing

45. Insurance claim submission

46. Analytics

47. Other administrative or technology services

48. These organizations may process personal information only as necessary to provide their services and are subject to their own privacy and security obligations.

49. When you follow a link from our website to another website or platform, that third party's privacy practices apply.

50. 10. PROTECTING YOUR INFORMATION

51. We take reasonable administrative, physical and technical measures to protect personal information against risks such as:

52. Unauthorized access

53. Unauthorized use or disclosure

54. Loss

55. Theft

56. Alteration

57. Accidental destruction

58. Access to personal and health information is limited to individuals who require it for legitimate clinical, administrative or operational purposes.

59. However, no electronic communication or information-storage system can be guaranteed to be completely secure.

60. 11. RETENTION OF INFORMATION

61. We retain personal and clinical information only for as long as reasonably necessary to:

62. Provide services

63. Maintain continuity of care

64. Meet professional record-keeping requirements

65. Meet insurance, regulatory, tax or legal obligations

66. Resolve complaints or disputes

67. Different healthcare professions may have different record-retention requirements.

68. When information is no longer required, it will be securely destroyed, deleted or anonymized as appropriate.

69. 12. ACCESSING OR CORRECTING YOUR INFORMATION

70. Subject to applicable law and professional requirements, you may request access to personal information that Joy of Life holds about you.

71. You may also ask us to correct information that you believe is inaccurate or incomplete.

72. Certain information may be withheld where access is restricted or prohibited by law.

73. To request access or correction, please contact our Privacy Officer.

74. 13. EMAIL, TEXT AND ELECTRONIC COMMUNICATIONS

75. We may communicate with patients through telephone, email, text message or electronic booking systems for purposes such as:

76. Appointment confirmations

77. Appointment reminders

78. Scheduling changes

79. Administrative communication

80. Follow-up information

81. Service-related notices

82. Electronic communications may carry privacy and security risks.

83. Please avoid sending highly sensitive medical information by ordinary email unless requested or another appropriate method has been arranged.

84. Promotional or marketing communications will be sent only where permitted, and you may unsubscribe from marketing communications at any time.

85. 14. CHILDREN AND MINORS

86. Where services are provided to children or minors, personal information will be collected, used and disclosed in accordance with applicable laws, professional requirements and consent rules.

87. Where required, consent may be obtained from a parent, legal guardian or other authorized representative.

88. 15. PRIVACY QUESTIONS OR COMPLAINTS

89. Joy of Life has designated a Privacy Officer responsible for overseeing our privacy practices.

90. If you have questions, concerns, requests for access or correction, or a complaint regarding the handling of your personal information, please contact:

91. Privacy Officer
    Joy of Life Healthcare, Skin & Wellness

92. 8171 Cook Road, Unit 308
    Richmond, BC, Canada

93. Phone: 236-235-5368
    Email: joyoflifehealth@gmail.com
    Website: www.joyoflife.ca

94. We will review privacy concerns and respond in accordance with applicable privacy requirements.

95. 16. CHANGES TO THIS PRIVACY POLICY

96. We may update this Privacy Policy periodically to reflect changes to our services, technology, privacy practices or legal requirements.

97. The most current version will be posted on our website with its effective or updated date.

98. We encourage visitors and patients to review this page periodically.

99. OUR COMMITMENT TO YOUR PRIVACY

100. Your trust is an important part of your relationship with Joy of Life.

101. We are committed to treating your personal and health information with the same care, professionalism and respect that we bring to your healthcare experience.

102. Joy of Life Healthcare, Skin & Wellness
     Relief & Rejoice