TERMS & CONDITIONS

1. ABOUT JOY OF LIFE

This website is operated for Joy of Life Healthcare, Skin & Wellness by Joy of Life Health Care Inc., located in Richmond, British Columbia, Canada.

Our website provides general information about our clinic, practitioners, healthcare, rehabilitation, Traditional Chinese Medicine, skin and wellness services.

The website also provides access to third-party services such as online appointment booking.

This website does not operate an online retail store and does not currently sell products through online checkout.

 

2. WEBSITE INFORMATION IS FOR GENERAL INFORMATION ONLY

The information provided on this website is intended for general educational and informational purposes.

Website content should not be considered:

• Medical advice

• A medical diagnosis

• A treatment recommendation for a specific individual

• A substitute for an assessment by a qualified healthcare professional

• A guarantee that a particular treatment is suitable for you

 

Healthcare needs vary between individuals.

Information on our website should not replace consultation with an appropriately qualified healthcare professional.

 

3. HEALTHCARE SERVICES

All healthcare services are provided by the individual practitioner responsible for your care and within that practitioner’s professional scope of practice, qualifications and regulatory requirements.

• A practitioner may determine that:

• A service is not appropriate for you

• Further assessment is required

• Treatment should be modified

• Another type of healthcare provider may be more appropriate

 

Treatment should be postponed or discontinued

Treatment recommendations are made based on the information available to the practitioner at the time of assessment.

 

4. NO GUARANTEE OF RESULTS

Joy of Life does not guarantee any particular clinical, rehabilitation, skin, aesthetic or wellness outcome.

Individual responses to treatment vary depending on factors such as health status, condition, treatment plan, lifestyle, adherence to recommendations and individual biological differences.

References on this website to possible benefits, treatment goals or areas of care are informational and should not be interpreted as guarantees of results.

 

5. APPOINTMENT BOOKING

Online booking may be provided through our third-party practice-management and booking platform.

When booking an appointment, you are responsible for providing accurate and current information.

An appointment is considered confirmed only once it has been successfully accepted through our booking system or confirmed by the clinic.

Appointment availability, practitioner schedules, treatment duration and service offerings may change from time to time.

 

6. CANCELLATION, RESCHEDULING AND MISSED APPOINTMENTS

Appointments are subject to the clinic's current cancellation and rescheduling policies.

The applicable cancellation terms may be displayed during online booking, included in appointment communications or provided directly by the clinic.

Late cancellations, late arrivals or missed appointments may be subject to fees in accordance with the clinic's current appointment policy.

If you need to change your appointment, please contact us as early as possible.

 

7. FEES AND PAYMENT

Treatment fees may vary by:

• Practitioner

• Service

• Appointment duration

• Treatment type

• Other applicable factors

 

Current fees are available through our booking system or by contacting the clinic.

Fees and service availability may be changed from time to time.

Patients are responsible for all fees not paid or reimbursed by an insurer, ICBC or another third-party payer.

 

8. DIRECT BILLING AND INSURANCE

Joy of Life offers direct billing for eligible ICBC claims and many extended health benefit plans.

Direct billing is provided as a convenience and does not guarantee insurance coverage or reimbursement.

Eligibility depends on factors including:

• The insurance provider

• Individual benefit plan

• Remaining benefit limits

• Practitioner credentials

• Treatment type

• Referral or authorization requirements

• ICBC claim eligibility

• Other insurer requirements

 

Patients remain responsible for understanding their individual coverage and for paying any portion that is not covered.

Information provided by our clinic regarding insurance eligibility is based on information available at that time and should not be considered a guarantee of payment by an insurer.

 

9. ICBC SERVICES

Joy of Life provides rehabilitation services for eligible ICBC patients.

Treatment authorization, coverage, treatment limits and direct billing are subject to ICBC's applicable policies and the individual claim.

Patients are responsible for providing accurate claim information and notifying the clinic of any relevant changes to their ICBC claim.

Any amount not covered by ICBC remains the responsibility of the patient unless otherwise agreed.

 

10. SKIN, AESTHETIC AND WELLNESS SERVICES

Skin, aesthetic and wellness services may have different eligibility, suitability, contraindications and expected outcomes.

Certain services may require:

• Consultation

• Health screening

• Consent

• Treatment preparation

• After-care

• A series of appointments

 

The availability of a service on our website does not mean that it is appropriate for every individual.

A practitioner may decline, modify or postpone treatment where necessary for safety or professional reasons.

Cosmetic and wellness services should not be assumed to be covered by extended health insurance unless your individual plan expressly provides such coverage.

 

11. ONLINE SHOPPING

Joy of Life currently does not offer online shopping or online retail product sales through this website.

Accordingly, there are currently no website shipping, product-delivery or online-product return terms.

If online retail services are introduced in the future, separate or updated terms may apply.

 

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites and services, including:

• Online booking systems

• Maps and directions

• Insurance information

• Social media platforms

• Payment or administrative services

• Other external resources

 

Third-party websites operate independently from Joy of Life and are governed by their own terms, privacy policies and practices.

We are not responsible for the availability, security, accuracy or content of third-party websites.

A link from our website does not necessarily imply endorsement or partnership.

 

13. WEBSITE AVAILABILITY

We aim to keep our website accurate, secure and available; however, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance

• Technical difficulties

• Internet interruptions

• Third-party service outages

• Website updates

• Circumstances beyond our control

 

We may modify, suspend or discontinue any portion of the website without prior notice.

 

14. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to keep information on our website current and accurate.

However, services, practitioners, schedules, pricing, insurance arrangements and other information may change.

If there is a discrepancy between information on the website and information provided directly by the clinic, please contact us for clarification.

 

15. INTELLECTUAL PROPERTY

Unless otherwise indicated, website content belonging to Joy of Life — including original text, graphics, layout, photographs, branding, designs and other materials — is protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial informational purposes.

You may not reproduce, modify, distribute, publish, commercially use or repurpose our original website content without permission.

Third-party names, trademarks and logos displayed on this website remain the property of their respective owners.

 

16. INSURANCE COMPANY AND THIRD-PARTY LOGOS

Any insurance company or third-party logo displayed on our website is used for informational purposes to help visitors understand potential billing or coverage options.

Displaying a logo does not necessarily indicate:

• Sponsorship

• Endorsement

• Partnership

• Affiliation

• Guaranteed insurance coverage

 

All trademarks remain the property of their respective owners.

Coverage and direct-billing availability must be confirmed according to the patient's individual plan.

 

17. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how Joy of Life collects, uses, protects and discloses personal information.

[VIEW PRIVACY POLICY]

 

18. ACCEPTABLE USE

You agree not to use this website:

• For unlawful purposes

• To interfere with website security or functionality

• To attempt unauthorized access to systems or information

• To distribute malicious software

• To impersonate another person

• To submit intentionally false or misleading information

• In a manner that violates the rights of Joy of Life or another person

 

We reserve the right to restrict website access where necessary to protect the clinic, patients, practitioners or website systems.

 

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Joy of Life and its directors, employees, contractors and representatives are not responsible for losses arising solely from reliance on general information provided through this website or from interruptions, errors or third-party services associated with the website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

These Terms do not limit any professional obligations independently owed by a regulated healthcare practitioner to a patient.

 

20. CHANGES TO SERVICES AND WEBSITE CONTENT

Joy of Life may update:

• Services

• Practitioners

• Treatment descriptions

• Pricing

• Clinic policies

• Website content

• These Terms & Conditions

 

from time to time.

The updated version will be posted on this website with a revised effective date where appropriate.

Continued use of the website after an update constitutes acceptance of the current website Terms.

 

21. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Any dispute relating to use of this website will be subject to the jurisdiction of the courts of British Columbia, except where applicable law requires otherwise.

 

22. CONTACT US

If you have questions about these Terms & Conditions, please contact:

Joy of Life Healthcare, Skin & Wellness
8171 Cook Road, Unit 308
Richmond, BC, Canada

Phone: 236-235-5368
Email: joyoflifehealth@gmail.com
Website: www.joyoflife.ca

 

JOY OF LIFE HEALTHCARE, SKIN & WELLNESS

Beautifully Connected

Relief & Rejoice.